Once you have placed your order you will receive a confirmation email. If you do not receive a confirmation email please contact us directly via the contact section on the online store.
GYPSEYE delivers jewellery around the globe. Our jewellers take care to inspect and ensure all orders are in perfect condition. All jewellery is then packed in a signature GYPSEYE box before being delivered to you. If for an unforeseen circumstance your jewellery arrives in a damaged or less than perfect condition, you must notify us within 48 hours.
All parcels within Australia are sent within 4 business days via express post with a tracking number through Australia Post and will require a signature on receipt. If no one is available at the time of delivery Australia Post will leave a calling card. It is your responsibility to arrange for re-delivery or pick up from your post office. We are unable to redirect goods once your order has been sent.
As you can understand, we are unable to take responsibility for any unforeseen circumstances (reasons beyond our control), which may cause your delivery to be late.
GYPSEYE also accepts AfterPay. If you do choose to pay through Afterpay you will be redirected at check out to the Afterpay website to process the payment.
POSTAGE & HANDLING
Postage and handling is free for orders over $500 within Australia. Any amount below that will be a flat rate fee of $10.
Your order will be shipped within 4 business days of receipt. We do not ship on weekends or public holidays so orders received on those days will be shipped the following business day.
Please allow an additional 1-3 days for orders travelling to Western Australia or outside of metropolitan area. Delivery times are an estimate only and the company will not be liable for any reasonable or unavoidable delay in delivery.
The item will be carefully packaged to ensure that it arrives in pristine condition. If your jewellery arrives damaged, you must notify us within 48 hours. Email firstname.lastname@example.org and you will receive a prompt response.
Postage and handling fees to anywhere outside of Australia will be sent within 4 business days of purchase via Australia Post Express International Service (signature required).
Flat rate for international shipping:
Parcels could take between 3-10 business days to arrive once they have been dispatched. The parcels can be tracked through the Australia Post website. Delivery times are an estimate only and the company will not be liable for any reasonable or unavoidable delay in delivery.
PRICING, TAXES & DUTIES
Prices are shown in Australian Dollars and include GST where applicable. All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.
For International customers please note, you will be liable to pay your own country’s import duties and taxes on receipt of your package. It is your sole responsibility to research these duties and taxes and you are liable to pay them on receipt of your packages.
If the buyer refuses to accept delivery as they don’t want to pay the duties & taxes imposed by their country, they then wear the cost of returning the order to us. This includes the freight cost and the amount will be deducted from their refund.
All prices listed on our site are charged to your credit card in Australian dollars. The bank that has issued your credit card determines the exchange rate that you will be charged, but in general it should match closely with the current rate.
LOST OR DAMAGED GOODS
If your order is lost or damaged in transit, please contact us within 7 working days of placing your order so that we may assist you.
In the very unlikely case that a product you have purchased is unavailable we will contact you immediately. If the transaction has been processed we will reverse the payment. We will then inform you when the product will be available. For any enquires regarding this please email email@example.com and you will receive a prompt response.