RETURNS AND EXCHANGES
Unfortunately we are unable to issue refunds unless there is a manufacturing fault present.
Please choose carefully as we do not offer an exchange or refund on pierced earrings for hygiene reasons or for any items where you have changed your mind, decided you did not like the purchase or had no use for it.
For all other items you may return for exchange or credit note within 14 days from date of purchase. Customers will be responsible for all Express shipping and re-shipping charges for exchanges. Items not received within the timeframe will not be accepted.
All returns must be sent in their original packaging via Express Post with tags attached and in the exact condition it was sent out in. It must not have been worn.
GYPSEYE cannot be held liable for return parcels that are lost. In turn, we recommend returning the parcel using a registered postal service.
Please direct any questions or concerns regarding our Return Policy to info@gypseye.com.au or contact +61 414 745 353.
FAULTY ITEMS
If a faulty item is received, please contact our Customer Service team at info@gypseye.com.au within 5 business days to arrange return via post or in person in Sydney for assessment. If the item is deemed to have a manufacturing fault, a repair or replacement will be issued. A refund will only be issued if we cannot repair or replace the item.
Return postage of items with manufacturing faults will be covered by GYPSEYE.
If you are issued a refund, it will be credited back to the credit card that you placed the order with.
Please consider and follow the recommended care instructions for all GYPSEYE items, as those considered faulty due to reasonable general wear and tear or customer mistreatment will not be considered for replacement or refund.
The jewellery containing semi-precious stones are delicate and fragile and should be handled carefully. Crystal or glass stones breaking from mishandling is not considered a manufacturing fault. Manufacturing faults do not include cracked or broken stones or if an item has been bent out of shape from wear or if the plating starts to fade.
The jewellery is handmade and can be very fragile. If it is dropped on a hard surface it could break or stones could loosen. If pressure is placed on the earring posts or if they are bent out of shape they can weaken. This can result in breakage. Please ensure to keep your earrings in the original packaging to prevent this from occurring. GYPSEYE is not required to fix items that have been broken or replace stones due to wear and tear.
HOW TO PROCESS A RETURN FOR EXCHANGE OR CREDIT NOTE
Customers must contact GYPSEYE via email within 14 days from the date of purchase in order to make a return for exchange or credit note.
In order to process your exchange or credit note, please email info@gypseye.com.au with the following information:
- Original Order Reference Number
- Date of Purchase
- Items to be returned for exchange or credit note
- State the reason for return
- State your preference of exchange or credit note
Returns must be sent in their original packaging with tags attached in the exact condition it was sent out in via Express Post or Registered Post and directed to:
GYPSEYE
c/o Tiffany Stoliar
7/17 Greenoaks Ave, Darling Point NSW 2027
+61 414 745 353
Please note GYPSEYE will not be responsible for return shipping costs or duty reimbursement in the case of international purchase (other than faulty items) for the exchange of change of mind items. It is the responsibility of the customer to cover shipping costs to dispatch their updated order upon exchange of goods.
GYPSEYE reserves the right to deny a return if it does not meet our returns policy.